In the event of an identity theft emergency, IDShield provides emergency access to live support 24/7/365, ensuring you can get help right away. 

Lenders, creditors and many businesses check your financial data and submit their findings to your credit report. IDShield monitors your TransUnion credit report, alerting you to any changes and providing a complete view of your valuable credit standing.

Our identity theft specialists will help you place a credit freeze and/or fraud alert on your credit in the event of a breach or other identity theft incident. If your identity is stolen, your assigned identity theft specialist will issue fraud alerts with the proper reporting agencies, creditors, and Equifax Canada and TransUnion Canada credit bureaus as needed. 

You will receive your TransUnion credit report upon request once every 90 days. Canadian credit reports utilize Credit Vision scoring models. 

Check your TransUnion credit score every 90 days after you initiate a request for a credit report with a map that shows a quarterly historic view of your credit trends from previous years – beginning when your service was first activated. Third parties use many types of credit scores and are likely to use a different type of credit score to assess your creditworthiness. 

IDShield monitors for changes or updates found on your credit reports in real time. If any changes or updates are found on your report, we will send you a credit threat alert.

Billions of records are for sale on the dark web, so real-time monitoring is vital. IDShield’s dark web and internet monitoring provides extensive scans of online sources for identity data and sends real-time alerts if your Personal Identifiable Information is found. We scan websites and data points across the dark web to see if your data has been exposed. Keep in mind the internet addresses of suspected internet trading sites are not published and frequently changed, so there is no guarantee IDShield is able to locate and search every possible internet site. 

Receive access to consultation services provided by our identity theft specialists. If you experience an identity theft incident, an assigned specialist will walk you through the issue with one-on-one advice tailored to your specific situation. Your identity theft specialist will work with you throughout the restoration process. 

If an identity theft event does occur, our identity theft specialists will do whatever it takes for as long as it takes to restore your identity to its pre-theft status. The specialist will work on your behalf to resolve the issue by contacting the appropriate government agencies, financial institutions, credit bureaus and collection agencies. No other company offers this high level of professional service.

As part of the restoration process, the assigned identity theft specialist will:

•    Assist in organizing details of issues.
•    Explain fraud victims’ rights.
•    Assist in identifying nature of the fraud.
•    Educate you on process and responsibilities.
•    Assist in the gathering and completion of necessary paperwork, including police reports.
•    Send you a fraud restoration packet.
•    Explain contents of restoration packet.
•    Clarify what to do when receiving paperwork and what should be sent back to IDShield.
•    Assist in placing and/or providing a list of contact phone numbers for immediate fraud alerts.
•    Aid in ordering credit bureau reports.
•    Assist with any questions you may have as you work through the identity theft restoration process together.
 

Monitors your TransUnion credit report for new hard inquiries. When an inquiry is made by a creditor, you will receive an alert when your Personally Identifiable Information (PII) is included on an application that requires a credit check such as when applying for a loan, mortgage, or credit card. Events leading to a hard inquiry include applying for a bank/credit card, auto loan or lease, student loan, business loan, home equity loan or mortgage loan, installment loan, recreational merchandise loan, retail loan, utility query or rental query.

Provides access to consultations on an unlimited number of identity related issues or concerns with an identity theft specialist when you have questions about a recent data breach, an identity-related issue or any other concern, such as receiving a suspicious email or phone call. We can also offer tips on proactively protecting your personal information. You don’t have to be a victim of identity theft to take advantage of consultation services.

Our identity theft specialist will discuss best practices and tips on protecting your Personally Identifiable Information (PII). We will also provide you with what you need to access your credit reports.

Receive an alert via email or push notification on the IDShield mobile app if your personal information is discovered online. Alerts contain details on the threat, including links to where the exposure occurred – giving you the opportunity to review the information and decide if you’d like to escalate the issue with our identity theft specialist. Alerts can also be viewed on the IDShield web portal.

IDShield’s identity theft specialists and Member Services team are available from 7 a.m. to 7 p.m. CT, Monday through Friday. Identity theft specialists are also available 24/7 for covered identity theft emergencies. 

IDShield will provide guidance and work with you to review what may have been lost or stolen. Our identity theft specialists will conduct an investigation using their access to special databases to determine if there was any misuse of your identity as a result. If any discrepancies are found, a dedicated identity theft specialist will open a restoration case. 

Monitors your Personally Identifiable information (PII) across the internet, including the surface, deep and dark web as well as online forums and file sharing sources. If an exact match of your monitored information is found, you will receive a real-time threat alert. Our monitoring services search the internet for your PII, looking for matches of name, DOB, Social Insurance Number, address, driver’s licence, credit and debit cards, bank accounts, passport, phone numbers, email addresses and medical ID. 

Offers consultation and guidance on the best methods to protect your privacy and Personally Identifiable Information (PII) across the internet and on your smart devices. Our identity theft specialists will consult on how to switch to easy-to-use and privacy-conscious alternatives for browsers, search engines and email providers. We will provide step-by-step advice and consultation on how to take control of your online privacy by showing you how to:

•    Delete unused online accounts
•    Delete unused apps from your mobile phone
•    Audit third-party app access to your personal information
•    Ensure your browser isn’t tracking your activity
•    Delete unused software on your computer
•    Remove data from public records sites
•    Securely reset and recycle unused devices

For every door that opens on the Internet, there’s usually a “key” to open that door—in other words, a combination of username and password. And behind each door is a ton of personal information about you. If you use easy-to-hack passwords, reuse them across sites, and save them to browsers, you are handing out the keys to your personal information to anyone online. Get multiple device protection and privacy for your digital life. (not available in Quebec) 

•    Helps block dangerous websites
•    Manages and encrypts passwords
•    Saves time
•    Identify and change weak passwords
•    Gives you control
•    Creates unique, tough to hack passwords

Allows you to scan your social media accounts – including Facebook, Twitter and Instagram – for existing content that could be damaging to your online reputation. Post and comments that contain harmful language or images will be flagged for review. (not available in Quebec)

A reputation score is provided based on content and photos found on scanned social media accounts. Tips to improve your score are provided along with social posts and photos that were flagged as part of the scan, giving you the opportunity to review the content and decide if you want to remove it from your personal accounts to improve your score. (not available in Quebec)

Our identity theft specialists will keep your restoration case open 120 days after resolution to ensure that you have not been targeted again. After 120 days, the case may be closed once confirmation is received from both you and your assigned specialist. If an additional threat is uncovered during this time, the restoration process will start over.

Get complete, multi-device protection against ransomware, viruses, dangerous websites, and identity thieves. Includes mobile security for Android and iOS. Our cloud-based AI technology delivers highly effective and proactive protection against ever-evolving malware infections. And parental controls provide tools to schedule specific timeframes for when children can browse the web and content filters to monitor and block what web pages can be viewed. You can depend on Trend Micro and IDShield to provide access for defense against known and never-before-seen attacks, keeping you ahead of the rapidly changing threat landscape.

The IDShield Individual Plan covers 3 devices and the IDShield Family Plan covers 15 devices.
(not available in Quebec) 

We don't give up until your identity is restored. We're confident in our ability to help protect your identity, but no one can prevent all identity theft. If you become a victim of identity theft while an IDShield Member, our industry-leading identity theft specialists will do whatever it takes for as long as it takes to help recover and restore your identity to its pre-theft status. Our specialists are ready to handle your identity theft restoration needs. 

Wireless internet connections have made virtually everything simpler. Easy access in places like restaurants, shops, parks, and airplanes make online transactions and communications possible almost anywhere. Like any other technology, however, this amazing convenience also comes with risks. Public Wi-Fi hotspots in particular often lack security, making them more vulnerable to criminal hackers. Trend Micro’s VPN Proxy One turns a public hotspot into a secure Wi-Fi via Virtual Private Network (VPN) with bank-grade data encryption to keep your information protected from hackers.

The IDShield Individual Plan covers 3 devices and the IDShield Family Plan covers 15 devices. (not available in Quebec)

Your wallet is full of sensitive, private information and that you need to always be able to access. Wallet Lock provides secure storage of sensitive items in your wallet in the event your wallet is lost or stolen.